Refunds & Returns Policy

At TheAusPlug, customer satisfaction is our priority. If there is an issue with your order, we're here to help.

Eligible Refunds & Replacements

We offer refunds or replacements if your order:

• Arrives damaged or defective.

• Is incorrect due to our error.

• Does not arrive within the expected delivery timeframe.

To be eligible, please contact us within 7 days of receiving your order (or after the expected delivery date for missing orders). Include your order number and, where applicable, clear photos of the item and its packaging to help us assess your request.

Change of Mind

We do not accept returns or offer refunds for change-of-mind purchases. Please review your order carefully before completing your purchase.

Refund Processing

Once your request has been reviewed and approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, processing times may vary.

Contact Us

If you have any questions about this Refunds & Returns Policy or need assistance with your order, please get in touch through our Contact Page. Our team will be happy to assist you.